MindEscapes® Membership Terms, Conditions & Club Rules

1.Membership Terms

1.1 Eligibility & Issuance — Membership is by invitation only and available to individuals above 21 years of age. By accepting membership and requesting the service, the individual or corporate Member unconditionally agrees to all present and future rules, regulations, and amendments without negotiation, and acknowledges that failure to comply may result in immediate suspension or termination without refund. Members must provide accurate information and notify MindEscapes® of any changes in contact details.

1.2 Membership Card & Validity — The membership card is issued for a 12-month term from the date of issuance. Membership may be renewed upon payment and satisfactory review by the Club. The card remains the property of MindEscapes® and is non-transferable. The membership card is not a credit card, charge card or payment instrument, and is not evidence of creditworthiness.

1.3 Membership Privileges — Members enjoy non-resident privileges at MindEscapes® and within the MindEscapes® network, made available through a combination of MindEscapes®' own reciprocal understandings, partner-club networks, third-party and aggregator arrangements, and venues whose select amenities are open to guests. Access at any club is a courtesy extended by the host venue at its sole discretion and is not a service sold or guaranteed by MindEscapes®. Access is generally reserved for members whose primary residence is located at a distance prescribed by each host club. Each club may only be used once per calendar month by a member; standing or recurring bookings are not permitted. A formal Letter of Introduction issued by MindEscapes® is mandatory for access and must be presented along with a valid Membership ID. All rules, codes of conduct, dress codes, and operational policies of the host club override MindEscapes® internal policies while on host premises.

1.4 Charges & Payment — Members must pay all charges (dining, facilities, pro-shop purchases) and any applicable entry, access or guest fees directly to the host venue before departure, via credit card or cash as accepted by the host venue. All membership fees and charges are non-refundable — including for non-usage, dissatisfaction or premature termination — save where a refund is required under applicable law. Memberships are non-transferable and cannot be assigned or sold.

1.5 Card Loss & Replacement — Lost / stolen cards must be reported immediately in writing. Members are liable for all charges incurred prior to notification. A replacement fee applies for each new card issued.

1.6 Liability Disclaimer — MindEscapes® is not liable for disputes between members and any club or venue within the network. Information on websites, directories and brochures may change; members must verify terms prior to booking. MindEscapes® shall not be liable for any denial of access, refusal or other decisions made by any host club or venue, nor for the conduct, operations, inclusivity or service standards of any host venue. Members expressly waive all claims against MindEscapes® arising from such engagements.

1.7 Amendments — MindEscapes® may add to, amend, suspend, withdraw or modify these Rules, terms, conditions and policies (including the Privacy Policy), benefits, pricing, club listings and services at any time at its sole discretion, without prior notice or liability. The current published version prevails, and continued use constitutes acceptance.

1.8 Indemnity — Members (Individual and Corporate) shall fully indemnify, defend and hold harmless MindEscapes® Club Pvt. Ltd., its affiliates, directors, officers, employees, agents, service providers and partners from all claims, liabilities, damages, losses, penalties, expenses and legal costs arising from: any breach of these Terms; any misuse, negligence or unauthorized use of facilities, privileges or services; any actions or conduct by the Member or their guests resulting in harm or legal claim; any disputes involving associate, reciprocal, partner or third-party clubs, vendors or event organizers; and any violation of applicable laws or third-party rights. This indemnity survives termination and binds successors and sponsoring corporate entities, who are jointly and severally liable.

1.9 Reputational Integrity — Any act of defamation, public misrepresentation or malicious commentary (online or offline) toward MindEscapes®, its management, staff or services may result in immediate termination and potential legal action.

1.10 Brand Usage — Members shall not use the MindEscapes® name, logo, trademarks or related materials for personal, commercial or promotional purposes without prior written approval from the Club's management.

1.11 Force Majeure — MindEscapes® is not liable for any failure or delay due to events beyond its reasonable control, including natural disasters, pandemics, government actions, strikes, or power/infrastructure failures.

1.12 Corporate Memberships — Only officially nominated, pre-registered individuals approved by MindEscapes® may access corporate club privileges; they cannot transfer or share their membership. The corporate entity is fully responsible for misuse by its Member(s), but is protected from liability for purely personal misconduct it has not instructed or endorsed in writing. The individual Member bears primary responsibility for their own conduct. Rights are contingent on continued good standing and subject to revocation. Further provisions are in Section 5.

1.13 Limitation of Liability — Services, facilities, programs and platform are provided “as is” and “as available”. MindEscapes® disclaims all implied warranties and shall not be liable for indirect, incidental, consequential, special, exemplary or punitive damages, or loss of profit, data or opportunity. To the maximum extent permitted by law, total aggregate liability shall not exceed ₹5,000 (Rupees Five Thousand only) for all claims combined.

1.14 No Agency, Partnership or Representation — MindEscapes® acts solely as an intermediary and facilitator and is not the agent, partner or representative of any host club, venue, concierge provider or supplier. It does not own, operate or control host venues, each of which is solely responsible for its own services and access decisions.

1.15 Concierge® Services — Provided on a best-efforts basis. MindEscapes® does not guarantee any specific outcome, reservation availability, or acceptance of any request by any club, venue or supplier. Concierge® services are available to tiers that include them, may be subject to supplier terms, and are subject to fair-usage limits.

1.16 Issuer- and Sponsor-Funded Memberships — Where a membership is funded or distributed through a bank, card issuer or partner (an “Issuer”): eligibility may be verified via the Issuer's systems; limited personal data may be shared for validation and servicing (per the Privacy Policy), with reporting limited to aggregated/anonymised information; benefits may be subject to the Issuer's programme rules; MindEscapes® does not store full card numbers except via PCI-compliant providers; and lapse of the underlying card or eligibility may suspend or terminate the membership, without refund save as required by law.

1.17 Visits & Usage — Visit/access allowances are allocated per membership term, do not roll over, expire at term end, have no cash value, and may not be sold, transferred, shared or pooled. Fair-usage controls may apply.

1.18 Resignation — A Member may resign on not less than 30 days' written notice, returning credentials and settling all charges. Membership ends at the end of the notice period or current term. Resignation does not entitle the Member to any refund (fees remain non-refundable per 1.4).

2.General Club Policies

2.1 Children — Children under 21 are not allowed in restricted private member-only areas unless approved by Club Management.

2.2 Dress Code — Smart casual attire is mandatory. Different dress codes may apply to specific areas or events.

2.3 Club Entry — Members must present their valid membership card and sign in at reception upon entry.

2.4 Guest Protocol — Guests wait at the podium until the hosting Member arrives, and may use dining and designated common areas freely. Guest access to private areas requires member presence or prior written authorization. Guest privileges are limited to 3 visits per guest per calendar month and are for occasional use only; misuse may result in revoked access or penalties for the hosting member.

2.5 Use of Facilities — No outside food or beverages. Appointments are required for ideation and meeting rooms. Smart Conference Rooms and Screening Rooms are available for a fee.

2.6 Property Damage — Members are responsible for any damage to club property and may be required to pay for repairs or replacements.

2.7 Prohibited Activities — Betting, wagering or any illegal acts are strictly prohibited on the premises.

2.8 Dining & Reservation Policy — Reservations are held for 15 minutes. Late arrivals may forfeit their reservation and incur a cancellation fee. Cancellations must be made at least 12 hours in advance.

2.9 Gratuities — Strict no-tipping policy. Exceptional service is acknowledged internally through staff recognition programs.

2.10 Hours of Operation — Current operating hours are published on the website, via the Club newsletter, or by contacting the Club directly.

3.Reciprocal & Partner Club Privileges

As a MindEscapes® member you may be welcomed as a non-resident guest at clubs and venues within the network, made available through MindEscapes®' own reciprocal understandings, partner-club networks, third-party and aggregator arrangements, and venues whose select amenities are open to guests. In every case access is a courtesy extended by the host venue at its sole discretion, facilitated but not sold, resold or guaranteed by MindEscapes®. Membership does not guarantee access; every visit may be granted, refused, limited, downgraded or withdrawn solely by the host venue. Listings are indicative only and may be added, paused or removed at any time without notice.

3.1 Access — To request a visit, members call or message (WhatsApp) the MindEscapes® Concierge® / Membership team. Direct contact with host clubs by members is strictly prohibited. MindEscapes® coordinates with the host venue and, on confirmation, issues a Letter of Introduction, which must be presented on arrival and expires 14 days from issue. Usage is limited to one visit per calendar month per member, per club. Members must reapply through MindEscapes® for each visit; standing or recurring bookings are not permitted.

3.2 Conditions — MindEscapes® only facilitates the request; access remains at the host venue's sole discretion. Members must adhere to all host venue rules, dress codes and protocols (which override MindEscapes® policies during the visit) and settle all charges and fees directly with the venue. Unless expressly permitted, guests or third parties may not avail access on a member's behalf. Misuse or misrepresentation results in immediate revocation and may lead to termination.

3.3 No Circumvention — All requests and communications relating to network access must be made through MindEscapes®. During membership and for twelve (12) months after it ends, the Member shall not use any introduction, Letter of Introduction, listing or information to contact or arrange access to any venue directly so as to bypass MindEscapes®. Breach may result in immediate suspension or termination without refund.

4.Code of Conduct & Enforcement

4.1 Misconduct — Includes verbal or physical abuse of staff, members or guests; vandalism or destruction of property; violation of club policies; illegal activities; and threats, aggressive behaviour or attempts to bypass rules or intimidate staff. MindEscapes® enforces a zero-tolerance policy; such behaviour results in immediate revocation and permanent disqualification from reapplication.

4.2 Technology Usage — Phones on silent; calls only in designated areas; audio/video via earphones; photography and recording require prior approval.

4.3 Safety & Security — CCTV surveillance is operational. Members must comply with safety instructions.

4.4 Data Protection & Privacy — MindEscapes® Club Pvt. Ltd. is the Data Fiduciary and processes personal data per the Digital Personal Data Protection Act, 2023. Where membership is sponsored by a partner institution (such as your bank), that institution shares your data to enable membership. MindEscapes® collects your name (to issue/personalise your card), mobile number (to contact and service you), email (to send your Letter of Introduction and communications) and membership identifiers — used only for operating your membership, arranging access, servicing requests, safety/security and legal compliance. MindEscapes® does not sell your data and does not share it back with the sponsoring institution. To arrange a visit it shares only the limited details necessary (such as your name) with a host venue, on your instruction. You have your DPDP Act rights including access, correction, grievance and consent withdrawal. Contact the Grievance Officer, Nisha Verma, at legal@mindescapes.in.

4.5 Misrepresentation or Unauthorized Use — Use by non-members, impersonation or sharing of credentials may result in immediate termination without refund; legal action may be pursued for fraudulent access.

4.6 Member Responsibility at Host Venues — The member is solely responsible for their own and their guests' conduct and must comply fully with host venue rules, indemnifying MindEscapes® against any resulting claim, loss, cost or reputational harm. Misconduct may lead to immediate suspension or termination without refund.

5.Corporate & Enterprise Memberships

Where a membership is provided through an employer, sponsoring institution, Issuer or corporate partner (a “Corporate Membership”), this Section 5 applies in addition to clause 1.12. The sponsoring entity (the “Corporate Account Holder”) and each nominated “Authorised User” are bound by these Rules.

5.1 Authorised Users — Corporate Memberships are issued only to named, pre-registered, approved individuals. Each membership is personal, non-transferable and may not be shared, lent, pooled or used by anyone else. The Corporate Account Holder must ensure each Authorised User complies with these Rules. Instructions from the Corporate Account Holder's designated administrators are treated as binding.

5.2 Liability — The Corporate Account Holder and the relevant Authorised User are jointly and severally liable for any breach attributable to that user and for unsettled charges and damage. The clause 1.8 indemnity applies to each Corporate Membership. The Corporate Account Holder is not liable for purely personal misconduct it has not instructed or endorsed in writing; primary responsibility rests with the Authorised User.

5.3 Usage Reporting & Administration — Administrators may designate, activate, suspend or deactivate Authorised Users and may receive usage/activity reporting. The Corporate Account Holder must keep its user list accurate.

5.4 Mid-Cycle Departures — If an Authorised User loses eligibility, the Corporate Account Holder must notify MindEscapes® promptly in writing; MindEscapes® may then suspend, deactivate or re-assign access. The Corporate Account Holder remains liable until a written deactivation notice is actioned. No refund is due for unused access unless expressly agreed in writing.

5.5 Programme Rules — Additional written programme rules, allocation limits or service levels may apply and prevail only to the extent of any specific conflict.

5.6 Good Standing & Revocation — Authorised User rights depend on the Corporate Membership's continued good standing and may be suspended or revoked at MindEscapes®' discretion. Suspension or termination of the Corporate Membership terminates all access under it.

5.7 Data Protection — Authorised Users' data is processed per clause 4.4 and the Privacy Policy. The Corporate Account Holder confirms it has authority to provide their details.

5.8 Corporate Representations & Obligations — The Corporate Account Holder shall: present the membership only as facilitated, discretionary access (never as guaranteed entry or affiliation with any venue); not use MindEscapes®, Concierge® or venue marks without prior written approval; route all access requests through MindEscapes®; ensure each Authorised User complies with these Rules and host venue rules; and indemnify MindEscapes® per clause 1.8. Breach may result in immediate suspension or termination without refund.

6.Network & Partner Club Access Policy

Access within the MindEscapes® network is made available through a combination of MindEscapes®' own reciprocal understandings, partner-club networks, third-party and aggregator arrangements, and venues whose select amenities are open to guests. The composition may differ from club to club, and not all clubs are direct reciprocal arrangements. Availability is subject to approval and ongoing cooperation from the respective committees, operators or partners, who operate independently under their own policies, capacity and governance.

The club list is dynamic and may evolve: new partner/reciprocal/arrangement-based clubs may be added; clubs may be temporarily paused where access has become operationally challenging; and clubs may be reinstated once permissions are restored. MindEscapes® does not remove clubs arbitrarily — adjustments occur only when a club or partner is unable or unwilling to accept access. These decisions are controlled by the host venues and partners, not by MindEscapes®. A paused club is reinstated once written confirmation is received from its management or the relevant partner.

7.Directory & Listings Notice

MindEscapes® operates a directory and Concierge® service that helps members discover venues and facilitate requests, acting solely as an intermediary and facilitator. This Section governs the directory and venue listings (website, app, document or PDF) and applies in addition to Sections 3 and 6.

7.1 Nature of the Listing — Each listing is independently compiled by MindEscapes® for informational purposes only; inclusion is indicative and the directory is curated and non-exhaustive. MindEscapes® may arrange access to unlisted venues and may decline to disclose the full extent of its network. No one should infer any arrangement (or absence of one) from a venue's presence or absence. Listings may be added, paused, amended or removed at any time without notice.

7.2 No Affiliation, Endorsement or Guarantee — Inclusion is not a representation, warranty, endorsement, affiliation, partnership or sponsorship, nor a guarantee that access will be available.

7.3 Availability of Access — All access is at the host venue's discretion and subject to its rules and availability. Each participating venue may be requested once per calendar month. Members do not contact venues directly; all visits are arranged through MindEscapes®.

7.4 Domicile & Residence Rules — Many clubs restrict or decline access to members residing in the same city, or apply a minimum-distance rule. Access may be limited or unavailable based on your residence, at the host venue's discretion.

7.5 Golf Clubs — Access requires an active Handicap Index. Provide your Handicap Index when requesting access and carry official handicap proof on the day.

7.6 Identification, Charges & Fees — Cover charges, minimum spends or other fees are payable directly at the venue. Members and guests may need valid government-issued photo ID and physical membership cards for verification.

7.7 Assumption of Risk & Liability — All activities are at the member's and guests' own risk. MindEscapes® and its associates shall not be liable for any loss, injury, damage or claim arising from such access or use.

7.8 Host Venue Rules Prevail — The host venue's rules apply at all times and prevail on its premises; the MindEscapes® Club Rules apply across the network. The full Terms, Club Rules and Privacy Policy are published at https://mindescapes.in/files/others/MEClubMembershipRules.pdf.

7.9 Third-Party Names & IP — All venue names, images, logos and trademarks are the property of their respective owners, used for identification only; no affiliation is implied unless expressly stated.

7.10 Venue Owners — Listing Claims & Removal — Owners or authorised operators may claim, correct or request removal of a listing by contacting legal@mindescapes.in with the venue/listing details, proof of authority and the requested change. Any action taken is voluntary, on a without-prejudice goodwill basis, and is not an admission of any affiliation, arrangement or liability.

8.Platform, Intellectual Property & Reporting

8.1 Platform & Account Integrity — Members must provide accurate information, keep credentials confidential, use the platform lawfully, and not interfere with or misuse any booking, verification or reporting system. The Member is responsible for activity under their account. MindEscapes® may suspend or restrict accounts where fraud, abuse or a security risk is suspected.

8.2 Intellectual Property — All platform content, software, designs, databases, and the CONCIERGE® and MindEscapes® names, logos and trademarks remain the property of MindEscapes® Club Pvt. Ltd. or its licensors. No licence is granted except as strictly necessary to use the membership and platform.

8.3 Member Content — By submitting content (reviews, photographs, requests), the Member grants MindEscapes® a worldwide, royalty-free, non-exclusive licence to use, store, reproduce and display it for operating and (with consent) promoting the services, and warrants they hold the necessary rights. MindEscapes® may moderate, decline or remove content.

8.4 Reporting & Analytics — MindEscapes® may generate reporting and analytics (activation, booking, usage, aggregated insights) to operate and improve services, and may provide reporting to Issuer or corporate partners. Such reporting excludes unnecessary personal data and is aggregated or anonymised where shared with partners.

8.5 Confidentiality — Information made available through the membership — including the identity, composition and status of network clubs, the nature or existence (or absence) of any arrangement, pricing, Letters of Introduction, and non-public operational information — is confidential and proprietary to MindEscapes®. The Member shall keep it confidential and use it solely for their own permitted use. This obligation survives termination.

9.Final Provisions & Acknowledgment

9.1 Nature of Membership — Membership is a revocable privilege granted at MindEscapes®' sole discretion and is not a legal right, asset or property interest. MindEscapes® may deny, suspend or terminate any membership without obligation to disclose reasons.

9.2 Non-Solicitation of Staff — Members shall not attempt to hire, solicit or directly engage any MindEscapes® staff. Grievances about staff or services must be communicated formally to Club management.

9.3 Non-Disparagement — Members agree not to engage in any activity (online or offline) that may harm MindEscapes®' reputation. This survives termination.

9.4 Acknowledgment of Terms — By using any service, facility or benefit, Members and Guests acknowledge they have read, understood and accepted these Terms, Conditions and Club Rules in their entirety, including current and future amendments. Acceptance may be given by activating membership, signing in, completing an enrolment/activation link, or otherwise confirming, and may be recorded electronically (timestamp and version) for compliance. Acceptance also constitutes your consent, under the DPDP Act, 2023, to processing of your personal data per the Privacy Policy.

9.5 Governing Law & Dispute Resolution — Governed by the laws of India. Subject to applicable law, the courts at Bengaluru, Karnataka have exclusive jurisdiction. MindEscapes® may still seek interim, urgent or injunctive relief from any competent court.

9.6 General Provisions — Severability, no waiver, entire agreement, and assignment provisions apply: invalid provisions are severed; delay in enforcement is not waiver; these Rules with the Privacy Policy and programme/Issuer terms are the entire agreement; MindEscapes® may assign its rights, a Member may not without consent.

9.7 Survival — Clauses 1.6, 1.8, 1.9, 1.10, 1.13, 3.3, 4.5, 8.2, 8.3, 8.5, 9.2, 9.3, 9.5 and any provision intended by its nature to survive shall continue after expiry, suspension, resignation or termination.

9.8 Notices — Formal notice must be in writing by email to member@mindescapes.in (privacy/grievance: legal@mindescapes.in) with confirmation of receipt, or by post/courier to the registered address. Notices to the Member go to their last registered email. WhatsApp/SMS may be used for servicing but are not valid channels for formal notice.

About these Concierge® Terms

CONCIERGE® is a registered trademark of Dipali Sikand, provided by the applicable Licensed Entity: Club Concierge Services (India) Pvt. Ltd. · Les Concierges · MindEscapes® Club Pvt. Ltd. Registered office: #83, 3rd Floor, 4th B Block, Koramangala, Bengaluru 560034, Karnataka, India.

These Terms govern the Concierge® Service and should be read together with your membership or programme terms (Part A) and our Privacy Policy (Part C).

1.Introduction & Acceptance

These Terms & Conditions (“Terms”) govern the provision and use of the Concierge® Service. By requesting, accessing or using the Concierge® Service, or any service arranged through it, you (the “Member”) agree to be bound by these Terms. If you do not agree, you must not use the Concierge® Service. These Terms apply in addition to any membership terms, programme terms or Issuer terms under which your access to the Concierge® Service is provided. In the event of conflict, the specific programme terms prevail only to the extent of the specific conflict.

Eligibility. The Concierge® Service is available to individuals aged 18 or over who have the legal authority to enter into these Terms. All information provided by a Member to us or to any Supplier must be true, accurate and kept up to date.

Lead Users and Authorised Users. Where a Client designates the individuals eligible to receive the Concierge® Service, each such individual is a “Lead User”. A Lead User may permit others to use the Concierge® Service on their behalf, each an “Authorised User”, up to any limit the Provider sets. Lead Users and Authorised Users are together “Members”. A Lead User is responsible for the use of the Concierge® Service by its Authorised Users and for their compliance with these Terms.

By using the Concierge® Service you confirm that you have also read, understood and accepted our Privacy Policy. We may update these Terms from time to time (clause 16); the current version applies each time you use the Concierge® Service, and we recommend you review it before each use.

2.Definitions

“Concierge® Service” means the concierge, lifestyle-management and facilitation services offered under the CONCIERGE® mark, including the handling and coordination of Member requests.

“Provider”, “we”, “us” or “our” means the Licensed Entity providing the Concierge® Service to you (see clause 3). “Client” means a corporate partner, Issuer or programme sponsor through which the Concierge® Service is made available to Members.

“Supplier” means any third-party club, venue, hotel, merchant, service provider or other party that provides goods, services or access (“Services”) requested through the Concierge® Service. “Request” means any instruction or request made by a Member to the Concierge® Service. “Charges” means the fees for the Concierge® Service together with any third-party costs, disbursements, entry, access or guest fees payable in connection with a Request.

3.The CONCIERGE® Mark & Provider

CONCIERGE® is a registered trademark owned by Dipali Sikand, licensed to Club Concierge Services (India) Pvt. Ltd., Les Concierges, and MindEscapes® Club Pvt. Ltd. (each a “Licensed Entity”). The Concierge® Service is provided to you by the Licensed Entity identified to you as the provider of your programme or membership. Unless otherwise stated, the contracting Provider is Club Concierge Services (India) Pvt. Ltd.

Nothing in these Terms grants any Member or third party any right, licence or interest in the CONCIERGE® mark, the MindEscapes® mark, or any related name, logo or material. Any use without the prior written consent of the owner or the relevant Licensed Entity is prohibited.

4.Nature of the Concierge® Service

The Concierge® Service is an intermediary and facilitation service. We assist Members with discovery, requests, introductions, bookings and coordination, and arrange Services provided by independent Suppliers. We do not ourselves own or operate the clubs, venues or Services requested, except where a Service is expressly provided by a Licensed Entity's own premises or programme.

The Concierge® Service is provided on a best-efforts basis. We do not guarantee any specific outcome, the availability or grant of any booking, reservation or access, the price or quality of any Service, or the acceptance of any Request by any Supplier, the delivery of which depends on factors outside our control. No warranty is given as to the success or timeliness of any Request.

We do not act as the agent, partner, joint-venture partner or representative of any Supplier, and no relationship of agency, partnership, joint venture or employment arises between us and any Supplier by virtue of these Terms or any Service arranged through the Concierge® Service.

5.Suppliers & Third-Party Services

All Services are delivered by independent Suppliers. Where you request a Service, the Member contracts directly with the relevant Supplier, and that Supplier is responsible for the delivery, quality, operation and any acts or omissions in respect of its Services.

Each Supplier's own terms, conditions, rules, dress codes and policies apply to its Services and prevail while you use them. We are not responsible or liable for the acts, omissions, service standards, cancellations, refusals or decisions of any Supplier. Access to any club or venue is at the host's sole discretion and is not sold, resold or guaranteed by us. We only facilitate introductions and requests; every booking or visit may be granted, refused, limited or withdrawn solely by the Supplier.

Supplier terms apply — including, for example, airline fare rules and conditions of carriage, hotel and accommodation terms, restaurant and dining reservation and cancellation policies, and the terms of transport, tour and travel providers. Where you book such a Service, your contract for it is directly with the Supplier (for example, an airline ticket, when issued, constitutes the contract between you and the airline), and we are not a party to it. Fares, rates, taxes, gratuities and availability are set by the Supplier and may change; cancellations, rebookings, refunds, credits and vouchers are governed by the Supplier's terms and must be resolved with the Supplier.

6.Making Requests

Requests may be made through the channels we designate (for example, the Concierge® Desk by telephone, message or app). You are responsible for providing accurate, complete and timely information for each Request, including any preferences, deadlines and budgets. Where you provide information about family members or other third parties in connection with a Request, you confirm that you are authorised to do so and to permit its use for that Request. We may decline or discontinue any Request that is unlawful, impractical, outside the scope of your programme, or contrary to these Terms.

7.Charges, Payment & Third-Party Costs

Fees for the Concierge® Service are as set out in your programme, membership or Issuer terms. Third-party costs, disbursements, and any entry, access or guest fees are payable in addition and, unless expressly agreed otherwise, are payable by the Member directly to the Supplier or reimbursed to us at actuals. Quotes and estimates provided are indicative and subject to Supplier confirmation and availability. We are not responsible for changes in Supplier pricing, taxes or terms. All fees for the Concierge® Service are non-refundable save where a refund is required under applicable law.

8.Member Obligations

• provide accurate information and keep your account and contact details up to date;

• use the Concierge® Service lawfully and only for legitimate purposes;

• comply with each Supplier's rules and settle all Charges when due;

• not misuse, resell, share or transfer the Concierge® Service or any benefit, or represent any Service as guaranteed or as an affiliation with any Supplier; and

• keep any login credentials confidential and not manipulate any booking or reporting system.

9.Cancellations, Changes & Supplier Terms

Cancellations, amendments, refunds and no-show charges are governed by the relevant Supplier's terms, which may include cancellation fees or non-refundable deposits. You are responsible for any such charges. We will pass on cancellation or change requests on a best-efforts basis but cannot guarantee that a Supplier will accept them.

10.Limitation of Liability

To the maximum extent permitted by applicable law, the Concierge® Service is provided on an “as is” and “as available” basis, and we disclaim all implied warranties, including any implied warranty of fitness for a particular purpose or merchantability. We shall not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages, or for loss of profit, data or opportunity, arising out of or relating to the Concierge® Service or any Service, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total aggregate liability to a Member for all claims arising under or in connection with these Terms, whether in contract, tort, statute or otherwise, shall not exceed the total fees paid by the Member for the Concierge® Service in the twelve (12) months preceding the event giving rise to the claim. This cap applies to the aggregate of all claims, whether made individually or cumulatively. This limitation is subject to clause 11.

11.Indemnity

The Member shall indemnify and hold harmless the Provider, the other Licensed Entities, and their directors, officers, employees, agents and partners from and against any claim, demand, liability, loss, damage, cost or expense arising from the Member's breach of these Terms, misuse of the Concierge® Service, unlawful conduct, or the conduct of any person acting on the Member's behalf.

12.Data Protection & Privacy

We process personal data in accordance with the Digital Personal Data Protection Act, 2023 and our Privacy Policy. Where you request a Service, we may share the limited personal data necessary with the relevant Supplier so that it can provide the Service; once shared on your instruction, the Supplier processes that data as its own data fiduciary/controller under its own privacy practices, and we are not responsible for its handling of that data.

Sharing with the Client. Where the Concierge® Service is provided through a Client, we share personal data with that Client only with the Member's consent and only for the purposes notified to the Member (for example, eligibility validation, activation and programme administration). Any programme reporting we provide to a Client is limited to aggregated or anonymised information, which does not identify any Member and is not personal data under the DPDP Act.

Testimonials, member stories and usage insights. We may create and present usage insights by category and location that do not identify any Member (for example, the number of dining or travel requests in a city) — such information is anonymised and is not personal data under the DPDP Act. Where we wish to use a Member's name, testimonial, likeness or identifiable activity (for example, “[Name] — dining, New York”) for promotion, social proof or member stories, we do so only with that Member's consent, which the Member may withdraw at any time.

Voice notes and transcription. Where you record a voice note through the Concierge® Service (including DreamWeaver), we transcribe it via a specialist third-party provider that processes the audio outside India, solely to understand and act on your request. This is described in full in our Privacy Policy (Part C, clause 8.1), including your options to use text instead and to have a voice note and its transcription deleted.

Personal data processed in the course of fulfilling Concierge® requests is handled under the certified Privacy Information Management System (ISO/IEC 27701:2019) of Club Concierge Services (India) Pvt. Ltd. Our Privacy Policy applies in full.

13.Confidentiality & Intellectual Property

We treat Member information, including the details of Requests, with confidentiality, restrict access to authorised personnel on a need-to-know basis, and use it only to provide the Concierge® Service and as permitted by our Privacy Policy and applicable law.

All content, software, designs, databases and materials of the Concierge® Service, and the CONCIERGE® and MindEscapes® marks, remain the property of their respective owners and licensors. No licence is granted except as strictly necessary to use the Concierge® Service in accordance with these Terms.

14.Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including natural disasters, pandemics, governmental actions, strikes, or power, infrastructure or communications failures.

15.Term & Termination

These Terms apply for as long as you use the Concierge® Service or hold a programme or membership that includes it. We may suspend or terminate the Concierge® Service, or a Member's access to it, at our sole discretion, including for breach of these Terms, non-payment, misuse, or where required for legal, regulatory or Supplier reasons. Suspension, expiry or termination of the underlying membership or programme suspends, expires or terminates access to the Concierge® Service.

16.Amendments & General Provisions

We may add to, amend, update, suspend, withdraw or modify these Terms, the Concierge® Service, its benefits, scope and pricing, and our policies (including the Privacy Policy), in whole or in part, at any time and at our sole discretion, without prior notice or liability, except that we will notify Members of changes where required by law to do so. The current version published or notified by us prevails, and continued use of the Concierge® Service constitutes acceptance of the amended Terms.

Severability, no waiver, entire agreement and assignment provisions apply: an invalid provision is severed and the remainder continues in force; failure or delay in enforcing a right is not a waiver; these Terms with the Privacy Policy and any applicable programme, membership or Issuer terms are the entire agreement for the Concierge® Service; we may assign or novate our rights and obligations to a Licensed Entity, affiliate or successor, and a Member may not assign without our prior written consent. Formal notices to us must be given by email with confirmed receipt, or by physical post, to the address above; messaging and app channels are servicing channels, not valid channels for formal notice.

17.Governing Law, Jurisdiction & Contact

These Terms are governed by, and construed in accordance with, the laws of India. Subject to applicable law, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any dispute arising out of or relating to the Concierge® Service or these Terms. Nothing in this clause prevents us from seeking interim, urgent or injunctive relief, or relief in respect of the CONCIERGE® mark, other intellectual property or confidential information, from any court of competent jurisdiction.

Questions or requests regarding the Concierge® Service or these Terms may be addressed to the Concierge® Desk at legal@clubconcierge.in or by post to Club Concierge Services (India) Pvt. Ltd., #83, 3rd Floor, 4th B Block, Koramangala, Bengaluru 560034, Karnataka, India.

Overview

This Privacy Policy describes how MindEscapes® Club Pvt. Ltd. collects, holds, uses, shares and protects personal data about members, prospective members, guests and visitors, and the rights available to you, in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”). For the purposes of the DPDP Act, MindEscapes® is the Data Fiduciary. By using our website, app or membership services, you consent to the collection and use of information as set out in this Policy.

Consent — Your consent under the DPDP Act is captured when you accept your membership and these Terms and Club Rules.

1.The personal data we hold

We keep personal data to the minimum needed to run your membership and services: Name (to issue and personalise your card); Mobile number (to contact and service you via calls and WhatsApp); Email address (to send your Letter of Introduction and communications); Membership identifiers (member number and partial card reference); Service & request records; Payment data (transaction history and partial payment identifiers — card payments are processed by PCI-compliant providers; we do not store full card numbers); Location data (where enabled, for nearby-club features); and Technical & usage data needed for security and functionality.

We do not seek sensitive personal data. Sensitive information shared in a request is treated with strict confidentiality, restricted to authorised personnel, used only to fulfil the request, and not shared except as strictly necessary. For most data MindEscapes® is the Data Fiduciary; in some partner/Issuer arrangements it may act as a Data Processor on the partner's instructions.

2.How your data reaches us

We collect data directly from you (activation, Concierge® Desk contact, website/app use) and — where your membership is sponsored by a partner institution such as your bank — from that institution, which shares the limited data needed to operate your membership. We do not share your data back to it. We also collect limited data automatically via cookies (Section 7) and may receive data from trusted third parties such as payment processors and club/Experience partners, only as needed.

3.How we use your data

To open, operate, personalise and renew your membership; to arrange and coordinate club access and issue your Letter of Introduction; to service your stays, dining, journeys and requests; to communicate about your membership; for safety, security and fraud prevention; and to meet legal, regulatory and accounting obligations. We rely on your consent and the legitimate uses permitted under the DPDP Act. We do not send unrelated marketing without consent. We may use limited profiling (including our Concierge® intelligence “Mira”) to suggest relevant venues and tailor communications, without solely-automated decisions of legal effect. Location data is used only where you enable it.

4.Sharing of personal data

Host clubs and venues (only the limited details necessary, such as your name, on your instruction); service providers (trusted processors bound to use data only on our instructions and not sell it); legal and regulatory recipients where required; professional advisers under confidentiality; and a buyer in a business transfer. Once shared with a host venue on your instruction, that venue processes the data as its own Data Fiduciary. We do not sell your personal data and do not share it back to the sponsoring institution.

5.How long we keep it

We retain data only as long as necessary, and afterwards as required by law. As a guide: unsuccessful applications up to 12 months; member data for the membership duration and a reasonable period afterwards (typically up to 8 years) for tax/accounting/dispute obligations; payment records as required by law; marketing data until consent is withdrawn. We may create and use anonymised/aggregated data (not personal data) without time limit.

6.Security and confidentiality

We apply reasonable technical and organisational measures: role-based least-privilege access, encrypted transmission (TLS), secure hosting with periodic review, multi-factor authentication for admin access, password management, confidentiality obligations, and incident detection and response. In the event of a breach we will take the steps required of a Data Fiduciary under the DPDP Act, including notifying the Data Protection Board of India and affected individuals as required.

MindEscapes® is certified to ISO 9001:2015 (QMS2372876) and ISO 45001:2018 (OHS2372875). Concierge® services are delivered through Club Concierge Services (India) Pvt. Ltd., certified to ISO/IEC 27701:2019 for Privacy Information Management (UQ-32025G01).

7.Cookies and similar technologies

We use cookies and similar technologies to improve content and compile aggregate statistics: (a) strictly necessary cookies (no consent required); (b) analytics cookies; (c) functionality cookies; and (d) marketing cookies where enabled. Non-essential cookies are set only with your consent via a consent banner, and you may change or withdraw choices at any time. You can also control cookies through your browser. Some cookies are set by trusted third-party providers under their own policies.

8.Data residency & international transfer

Member personal data is hosted primarily on secure servers in India, including our India-based CRM and operational systems. Some providers may process limited data outside India (e.g., media-hosting or analytics); where they do, we take steps to keep it protected per this Policy and applicable law, and we do not transfer data to any territory restricted under the DPDP Act.

8.1 Voice notes and transcription. Where you choose to record a voice note — for example, when whispering a dream through DreamWeaver — we transcribe it so your Concierge® can understand and act on your request. Transcription is carried out by a specialist third-party provider that processes the audio on servers located outside India (currently in the United States). We share only the audio necessary for transcription, for that purpose alone; the provider is bound by contract to process it on our instructions and not for its own purposes, and we do not transfer voice data to any territory restricted under the Digital Personal Data Protection Act, 2023. We retain the original audio so your Concierge® can hear the nuance of your request. You may use the text option instead if you prefer not to record a voice note, and you may ask us to delete a voice note and its transcription at any time.

9.Your rights under the DPDP Act

Subject to applicable law, you may: access a summary of the data we hold and how we process it; request correction, completion, updating or erasure; withdraw consent at any time (this may limit or end dependent services); object to processing not required for a legitimate purpose or law; opt out of non-essential marketing; nominate another individual to exercise your rights on death or incapacity; and raise a grievance. To exercise these rights, contact our Grievance Officer (Section 10) with proof of identity. Requests are handled within legal timelines and may be subject to retention obligations.

10.Grievance Officer & contact

Grievance Officer: Nisha Verma — legal@mindescapes.in. General privacy queries: support@mindescapes.in. Address: MindEscapes® Club Pvt. Ltd., 7/7 B4A Yellanalli Mynala Road, Yellanalli, Ketti Panchayat, Nilgiris 643243. If unresolved, you may approach the Data Protection Board of India under the DPDP Act.

11.Children

Where membership extends to dependent children, their data is provided and managed by the parent or guardian member, who is responsible for any consent required. We do not knowingly process children's data except as needed to deliver the membership, and we do not undertake tracking, behavioural monitoring or targeted advertising directed at children.

12.Links to other sites

This Policy applies only to MindEscapes® websites, apps and services, not to third-party websites we may link to; we are not responsible for their content or privacy practices.

13.Use of data from Google APIs

Where MindEscapes® uses information received from Google APIs, such use adheres to the Google API Services User Data Policy, including the Limited Use requirements. Such information is used only to provide and improve the relevant features, is not transferred or sold except as necessary or required by law, and is not used for advertising.

14.Changes to this Policy

We may update this Policy from time to time at our discretion. The current published version applies, and we handle your data per the version in effect at the time of collection. Where changes are significant, we will take reasonable steps to bring them to your attention.

Overview

This Privacy Policy describes how Club Concierge Services (India) Pvt. Ltd. (“Club Concierge®”, “we”, “us”) collects, holds, uses, shares and protects personal data about members, prospective members, programme participants, corporate contacts and website visitors, and the rights available to you, in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”). For the purposes of the DPDP Act, Club Concierge® is the Data Fiduciary for the Concierge® Service it provides. By using our website, the Concierge® Service, or any programme delivered by us, you consent to the collection and use of information as set out in this Policy.

Consent — Your consent under the DPDP Act is captured when you accept your membership or programme and the Concierge® Service Terms (Part A).

1.The personal data we hold

We keep personal data to the minimum needed to run your membership, programme and requests: Name (to identify and personalise your service); Mobile number (to contact and service you via calls and WhatsApp); Email address (to send confirmations and communications); Membership or programme identifiers; Service & request records (your Requests, preferences and fulfilment history, including Soul of the Member™ profiling you choose to share); Payment data (transaction history and partial payment identifiers — card payments are processed by PCI-compliant providers; we do not store full card numbers); and Technical & usage data needed for security and functionality.

We do not seek sensitive personal data. Sensitive information shared in a Request is treated with strict confidentiality, restricted to authorised personnel, used only to fulfil the Request, and not shared except as strictly necessary. For most data Club Concierge® is the Data Fiduciary; in some Client or Issuer arrangements it may act as a Data Processor on the partner's instructions.

2.How your data reaches us

We collect data directly from you (enrolment, Concierge® Desk contact, website use) and — where your access to the Concierge® Service is sponsored by a Client or Issuer such as your employer, bank or a partner brand — from that institution, which shares the limited data needed to operate your programme. We do not share your personal data back to it except as described in Section 4. We also collect limited data automatically via cookies (Section 7) and may receive data from trusted third parties such as payment processors and Suppliers, only as needed.

3.How we use your data

To open, operate, personalise and renew your membership or programme; to receive, coordinate and fulfil your Requests with Suppliers; to communicate about your service; for safety, security and fraud prevention; and to meet legal, regulatory and accounting obligations. We rely on your consent and the legitimate uses permitted under the DPDP Act. We do not send unrelated marketing without consent. We may use limited profiling (including our Concierge® intelligence “Mira”) to suggest relevant options and tailor communications, without solely-automated decisions of legal effect.

4.Sharing of personal data

Suppliers (only the limited details necessary, such as your name and booking requirements, on your instruction, so a Supplier can deliver the requested Service); Clients and Issuers (only with your consent and only for the purposes notified to you, such as eligibility validation, activation and programme administration — programme reporting we provide to a Client is limited to aggregated or anonymised information that does not identify any Member); service providers (trusted processors bound to use data only on our instructions and not sell it); legal and regulatory recipients where required; professional advisers under confidentiality; and a buyer in a business transfer. Once shared with a Supplier on your instruction, that Supplier processes the data as its own Data Fiduciary under its own privacy practices. We do not sell your personal data.

5.How long we keep it

We retain data only as long as necessary, and afterwards as required by law. As a guide: unsuccessful applications up to 12 months; member and programme data for the duration of the relationship and a reasonable period afterwards (typically up to 8 years) for tax/accounting/dispute obligations; payment records as required by law; marketing data until consent is withdrawn. We may create and use anonymised/aggregated data (not personal data) without time limit.

6.Security and confidentiality

We apply reasonable technical and organisational measures: role-based least-privilege access, encrypted transmission (TLS), secure hosting with periodic review, multi-factor authentication for admin access, password management, confidentiality obligations, and incident detection and response. In the event of a breach we will take the steps required of a Data Fiduciary under the DPDP Act, including notifying the Data Protection Board of India and affected individuals as required.

Personal data processed in the course of fulfilling Concierge® requests is handled under the certified Privacy Information Management System of Club Concierge Services (India) Pvt. Ltd. — ISO/IEC 27701:2019 (UQ-32025G01).

7.Cookies and similar technologies

We use cookies and similar technologies to improve content and compile aggregate statistics: (a) strictly necessary cookies (no consent required); (b) analytics cookies; (c) functionality cookies; and (d) marketing cookies where enabled. Non-essential cookies are set only with your consent via a consent banner, and you may change or withdraw choices at any time. You can also control cookies through your browser. Some cookies are set by trusted third-party providers under their own policies.

8.Data residency & international transfer

Member personal data is hosted primarily on secure servers in India, including our India-based CRM and operational systems. Some providers may process limited data outside India (e.g., media-hosting or analytics); where they do, we take steps to keep it protected per this Policy and applicable law, and we do not transfer data to any territory restricted under the DPDP Act.

8.1 Voice notes and transcription. Where you choose to record a voice note — for example, when whispering a dream through DreamWeaver — we transcribe it so your Concierge® can understand and act on your request. Transcription is carried out by a specialist third-party provider that processes the audio on servers located outside India (currently in the United States). We share only the audio necessary for transcription, for that purpose alone; the provider is bound by contract to process it on our instructions and not for its own purposes, and we do not transfer voice data to any territory restricted under the Digital Personal Data Protection Act, 2023. We retain the original audio so your Concierge® can hear the nuance of your request. You may use the text option instead if you prefer not to record a voice note, and you may ask us to delete a voice note and its transcription at any time.

9.Your rights under the DPDP Act

Subject to applicable law, you may: access a summary of the data we hold and how we process it; request correction, completion, updating or erasure; withdraw consent at any time (this may limit or end dependent services); object to processing not required for a legitimate purpose or law; opt out of non-essential marketing; nominate another individual to exercise your rights on death or incapacity; and raise a grievance. To exercise these rights, contact us (Section 10) with proof of identity. Requests are handled within legal timelines and may be subject to retention obligations.

10.Grievances & contact

Grievances and data protection queries: legal@clubconcierge.in. General queries: enquiries@clubconcierge.in. Address: Club Concierge Services (India) Pvt. Ltd., #83, 3rd Floor, 4th B Block, Koramangala, Bengaluru 560034, Karnataka, India. If unresolved, you may approach the Data Protection Board of India under the DPDP Act.

11.Children

Where a membership or programme extends to dependent children, their data is provided and managed by the parent or guardian member, who is responsible for any consent required. We do not knowingly process children's data except as needed to deliver the service, and we do not undertake tracking, behavioural monitoring or targeted advertising directed at children.

12.Links to other sites

This Policy applies only to Club Concierge® websites and services, not to third-party websites we may link to; we are not responsible for their content or privacy practices.

13.Use of data from Google APIs

Where Club Concierge® uses information received from Google APIs, such use adheres to the Google API Services User Data Policy, including the Limited Use requirements. Such information is used only to provide and improve the relevant features, is not transferred or sold except as necessary or required by law, and is not used for advertising.

14.Changes to this Policy

We may update this Policy from time to time at our discretion. The current published version applies, and we handle your data per the version in effect at the time of collection. Where changes are significant, we will take reasonable steps to bring them to your attention.